Shipping Policy

Thank you for shopping with Pillow Haven. This Shipping Policy explains our general order processing, shipping, tracking, and delivery procedures.

Order Processing

Orders are processed before shipment. Processing times may vary during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

Estimated Delivery Time

Our estimated delivery time is generally 7-15 business days after shipment, depending on the destination, carrier availability, customs processing, and other factors.

Business days generally exclude weekends and applicable public holidays. Delivery estimates are not guaranteed and may vary due to circumstances outside our reasonable control.

Shipping Regions

Shipping availability depends on the destination and the shipping options displayed during checkout. Certain destinations may not be available due to carrier limitations, local restrictions, or other logistical factors.

Order Tracking

When tracking information is available, it will be provided after your order has been shipped. Tracking information may require some time to become active after the shipping carrier receives the package.

Customs and International Orders

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other charges imposed by the destination country. Where applicable, these charges may be the customer's responsibility unless otherwise stated at checkout or required by law.

Customs processing may cause delays that are outside our control. Pillow Haven cannot guarantee the time required for a package to clear customs.

Delivery Delays

Delays may occur because of customs processing, weather conditions, carrier disruptions, high shipping volumes, local delivery conditions, holidays, or other circumstances outside our reasonable control.

If your order is significantly delayed, please review the available tracking information before contacting our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order details so we can review the situation and determine the appropriate next steps.

Contact

For shipping-related questions, contact us at contact@pillowhavenpillow.com.